*Items Ship In The Order They Are Available In

Shipping

Most orders will ship out within 1 business day of being placed. We do not ship on weekends or holidays. We do not deliver to APO/FPO addresses or PO boxes.

Rates & Methods

Domestic Orders

We offer Free Shipping on all domestic orders that are $25 USD or more. Anything less than $25 USD is charged a flat rate of $3.50 USD. These two rates are ground shipping.

Your domestic order can be expedited with the following option(s):

• 1 Day Shipping - $15 Flat Rate

Orders Going to Canada

We offer Free Shipping on all orders going to Canada that are $150 USD or more. Orders going to Canada for less than $150 USD are charged a flat rate of $9.50 USD. All orders going to Canada are shipped USPS Priority Mail.

All Other International Orders

All international orders excluding those going to Canada are charged a flat rate of $20 USD and are shipped via USPS Express Mail.

Returns

Every order, excluding Final Sale items, comes with a return shipping label to make sending items back easy. (This excludes orders being shipped to places outside of the United States.)

In order to be eligible for a refund, we must receive your return within 20 days from the date it arrived at your door.

The following items may not be returned:

Any returns that fall into the categories above will be returned to the customer. We will bill the customer $15.00 to compensate for shipping charges if a return falls into those categories.

If you purchased a Final Sale item and there was an error with your order, please contact orders@tags.com. We reply to most emails within 1 business day.

Want to return or exchange an item? Follow the steps below:

Exchanges

The Fast Way:

If you are exchanging an item, return the item you want to exchange with the instructions above, and simply place another order for the different size or color you would like in exchange. This allows us to ship out your exchange quicker and gives you a better idea if we have what you want in stock.

The Not As Fast Way:

If you do not require your item to be exchanged as quickly as possible, we have a more traditional solution that does not require you to place a separate order. Simply call us at (877)-499-TAGS. Have your order number ready, and please tell the TAGS.COM customer service representative that you would like to exchange your order. You will be provided with further instructions over the phone. Our phone hours are Monday through Friday, 10 AM to 4 PM Pacific Standard Time.

We do not pay for return shipping for orders returned or exchanged from countries outside of the United States. If we have made an error on your order and you live outside of the United States, please email orders@tags.com with the subject "Error on *insert your order number*". In the body of the email explain the error that was caused with your order. We reply to most emails within 1 business day.

If you used a promotional code on your order that has expired since you received the item you want to exchange, please email us at orders@tags.com once you have shipped back your return. We will provide you with a new promotional code to place your new order.

Orders

Cancelling an Order

If you would like to cancel your order, email orders@tags.com with the subject "Cancelation for Order # *Insert order number*". We cannot cancel your order if it has already shipped.

How to place an order:

Step 1: Choosing an item

TAGS.COM is organized into categories to make navigating through pages as simple as possible. Every page on the website has a link to all of our main categories. Clicking any of the categories in the top navigation bar will take you to a page that contains all of the product in that category.

For example, if you choose 'Women' you will be taken to a page that displays all of the women's clothing that are available and the navigation on the left hand side of the page will provide you with sub categories relevant only to women.

On the right hand side of every side navigation bar are the products that are in those collections. For example, if you choose 'denim' under the women's main category, the right hand side of the page will only display women's jeans. The same for men if you choose 'Men' then 'Denim'.

Step 2: Adding something to your basket

So you found something you want, and you want to complete your purchase. First you must add this item to your shopping bag. Every page has an 'Add to Shopping Bag' button. When you choose a size, by clicking the size you would like, you can add this item to your shopping bag by clicking the button (pictured below). If your item does not come in multiple sizes, those options will not appear and you simply have to press the 'Add to Shopping Bag' button. Items that are out of stock will appear greyed out and have a line through them. Clicking any out of stock item will display a message saying the item you are selecting is out of stock.

Once you add an item to your shopping bag, you will automatically be redirected to your shopping bag. Here you have the option to continue to checkout, or you can press the 'Continue Shopping' button on the bottom of the page, which will take you back to the product you were just viewing. Otherwise you can use the main navigation that is always at the top of the page to find another item to add to your shopping bag.

You can get back to your shopping bag by clicking 'shopping bag' at the top right hand corner of every page on the site. It has a little shopping bag icon next to it.

Step 3: Proceeding to checkout.

Now that you have what you want to purchase in your shopping bag, it's time to checkout. In your shopping bag, click the 'Checkout' button on the bottom right hand side.

There are 2 pages for checking out your order. The first asks for your email, your billing and shipping address. After you've filled out the first page, click 'Continue to next step' and you will be asked for your payment info and shipping preference. Complete your purchase by pressing the 'Complete my purchase' button on the bottom of the page. You will receive a confirmation email once our server sees your order. If you have made a mistake on your order or would like to cancel your order, please contact us at orders@tags.com. We cannot cancel or change orders that have already been shipped. If you would like to return an order, please visit our Returns Page by clicking here.