Orders
Cancelling an Order
If you would like to cancel your order, simply log into your account by either clicking "Account" at the top right hand side of every page on the website or by clicking here.
On your account page you will see a list of your past orders. On the right hand side of all orders that have not shipped yet, there is a "Cancel Order" button. Please allow a few seconds for your cancellation to process after clicking this button. If you do not see a "Cancel Order" button, it means your order is ready for shipment. We cannot cancel your order if it ready for shipment or has already shipped.
How to place an order:
Step 1: Choosing an item
TAGS.COM is organized into categories to make navigating through pages as simple as possible. Every page on the website has a link to all of our main categories. Clicking any of the categories in the top navigation bar will take you to a page that contains all of the product in that category.
For example, if you choose 'Women' you will be taken to a page that displays all of the women's clothing that are available and the navigation on the left hand side of the page will provide you with sub categories relevant only to women.
On the right hand side of every side navigation bar are the products that are in those collections. For example, if you choose 'denim' under the women's main category, the right hand side of the page will only display women's jeans. The same for men if you choose 'Men' then 'Denim'.
Step 2: Adding something to your basket
So you found something you want, and you want to complete your purchase. First you must add this item to your shopping bag. Every page has an 'Add to Shopping Bag' button. When you choose a size, by clicking the size you would like, you can add this item to your shopping bag by clicking the button (pictured below). If your item does not come in multiple sizes, those options will not appear and you simply have to press the 'Add to Shopping Bag' button. Items that are out of stock will appear greyed out and have a line through them. Clicking any out of stock item will display a message saying the item you are selecting is out of stock.
Once you add an item to your shopping bag, you will be given the option to continue shopping or checkout. If you choose to checkout, this will take you to your shopping bag. Here you can view the items currently in your bag, update the quantity of items or remove items from your bag. If you wish to continue shopping, you can use the main navigation that is always at the top of the page to find another item to add to your shopping bag.
You can get back to your shopping bag by the shopping bag icon with a number inside of it at the top right hand corner of every page on the site. The number represents how many items are inside your bag.
Step 3: Proceeding to checkout.
Now that you have what you want to purchase in your shopping bag, it's time to checkout. On the right hand side of the shopping bag page you will see two options. One for returning customers, and one for new customers. If you have not shopped with us before or created an account, go ahead and click 'Checkout' under 'New Customers'.
There are 2 pages for checking out your order. The first asks for your email, your billing and shipping address and to create a password. After you've filled out the first page, click 'Continue to payment information' and you will be asked for your payment information.
Complete your purchase by pressing the 'Place order with TAGS.COM' button on the right hand side of the page. You will receive a confirmation email once our server sees your order. For the convenince of our international customers and those who wish to use it, we also offer Google Wallet. If you would like to use Google Wallet, please click 'Pay With Google Wallet' rather than 'Place order with TAGS.COM.'. If you would like to return an order, please visit our Returns Page by clicking here.
Contact Us
Orders Contact Info:
Phone: (877)-499-TAGS
Hours: 10 AM- 4PM PST M-F
(Excludes Major Domestic Holidays)
Email: orders@tags.com
Quick Links:
Accepted Payments:
